FAQs

1. How do I place an order?
For step by step instructions please refer to the User Guide tab under the Information tab located on the home page.

2. When will my order be processed?
Orders will be processed as soon as approval is received.

3. How will I know if my order has been approved?
You will receive an email notification from QTCo advising you that your order has been approved.

4. How do I know what size to order?
Products have a size chart listed on their product page. It is wise to measure yourself before ordering. You can also refer to the body measurement guide below. Please choose carefully as freight will need to be paid to return goods to QTCo for exchange.

5. What happens after I place my order?

STEP 1 - Order is placed. An email notification goes back to the person that ordered (the user) to notify them the order has been received and has been sent for approval. Order sits in portal as ‘pending’.

STEP 2 - An email also goes to the approver notifying them an order has been placed.

STEP 3 - Approver either approves or disapproves the order.

STEP 4 - Once the approver responds an email goes out to the user to let them know their order has been approved or disapproved. Order then converts in portal to ‘approved for processing’ or 'failed'.

STEP 5 - If approved, order then goes into production.

STEP 6 - If an item needs to be placed on back order, the user will receive an email directly from the QTCo Account Manager advising them of the back order and the date they can expect the stock.

STEP 7 - Once job is complete and despatched from QTCo's warehouse, an email goes out to the user to advise that their order has been shipped. Order then sits in portal as 'completed'.

6. How long will my order take to arrive?
Delivery times vary between sites, please refer to the Delivery tab under the Information main tab.

7. How can I check what stage my order is at?
On the home page screen, click on the ‘All Orders’ tab. This will show you a list of your orders and the progress they are at.

8. What do I do if I order the wrong size?

If you have ordered an incorrect size and you want to exchange it for another size, you will need to download a return form. To download the form go to the ‘my accounts’ tab and select the return form tab. Print out the form and complete the details required. You are required to pay for express postage or a courier to return the product that you want to exchange, as the form of freight return must be trackable for security purposes. You must include the product, the original receipt that arrived with the goods and a copy of the return form. Once approved for exchange, QTCo will then send the replacement out to you. Please note, if the original receipt, goods or return form are not included, QTCo will be unable to process your exchange. Exchange items must be returned to QTCo in their original packaging, in their original state and must not have be worn or laundered in order for an exchange to be processed.

9. What do I do if I receive a faulty item?

If you receive an item that is faulty, please contact [email protected] to organise the return of the faulty goods. You will also need to print and complete a return form. To download the form go to the ‘my accounts’ tab and select the return form tab. You are required to pay for express postage or a courier to return the product that you want a refund on, as the form of freight return must be trackable for security purposes. Upon acceptance of the returned faulty items in their original state and packaging, QTCo will check over the item to deem it is faulty. If the goods are deemed to be faulty, QTCo will refund the cost via the same method of payment that the goods were originally paid by. If the goods were originally paid via a direct credit, QTCo will require the orderer to provide bank details for the refund payment. If the goods were purchased with a credit card, QTCo will refund the amount to the original credit card used.

10. What do I do if I want to order a uniform item with a different Lactalis logo?

For any styles that require a different embroidered logo (for eg. Breaka or Oak) please email Petrina directly for a quote – [email protected]. All pricing on the uniform portal are inclusive of the Lactalis logo only.